Camera access and practical boundaries
Kennel camera privacy starts with the right setup.
Decide what a customer should see, when they should see it and how your staff and customers will understand the service.
Are cameras automatically GDPR compliant? No. Access controls can support a responsible setup, but the facility’s camera use, notices and operating practices also matter. Woof Watch does not make a blanket compliance guarantee.
Agree customer-facing and private areas
Review camera placement before launch. The intended customer views are selected dog areas, not staff rooms, changing areas, bathrooms or other private spaces. Consider who else could appear in a shared view.
Use access boundaries
Assign the appropriate cameras and access dates, set viewing windows and pause customer access when needed. Private customer access is different from a public webcam page.
Explain what viewing does not guarantee
A customer can misunderstand a moment or capture what they see on their device. Passwords and viewing windows do not remove every disclosure or reputational risk. Discuss the proposed view and customer experience before offering access.
Prepare staff and customer information
Match signage, privacy information and customer explanations to the way cameras are actually used. Woof Watch can help explain the platform and provide launch material. The facility remains responsible for its own camera-use decisions and for obtaining any advice it needs.
Separate care questions from technical problems
Tell customers how to contact your team about their dog and how to raise a viewing problem. Set realistic expectations about resting, activity, temporary absence from view and pauses.
Read the details
Our privacy policy describes Woof Watch’s handling of enquiries and platform information. The ICO’s video-surveillance guidance is a starting point for understanding camera-use responsibilities.
Talk through the views you are comfortable with.
Tell us what worries you about customer viewing. We will discuss the proposed boundaries before installation.