Last Updated: 04/03/2025 Thank you for choosing Woof Watch (referred to in this document as “we,” “us,” or “our”). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how your information is collected, used, and disclosed when you use our software application, website, or any related services (collectively, the “Services”). Please read this Privacy Policy carefully. If you have any questions or concerns, feel free to contact us at info@woofwatch.co.uk 1. Information We Collect Personal Information Contact Details: We may collect information such as your name, email address, phone number, and postal address when you create an account, request information, or otherwise interact with our Services. Payment Details (if applicable): If you book kennel services or make purchases through our app, our payment processor may collect your payment information. We do not store full payment card details on our own servers. Pet/Kennel-Related Information Pet Information: You may provide details about your dog(s), such as name, breed, age, medical or dietary needs, and vaccination status. Kennel Bookings: We collect information about your kennel bookings (e.g., start/end dates, kennel location, special instructions for care) to facilitate reservations and manage schedules. Usage Data We automatically collect certain data when you use our Services, such as device information, log data (e.g., IP address, timestamps, and pages visited), and app performance metrics. Cookies and Tracking Technologies We may use cookies or similar technologies to recognize you, remember your preferences, and optimize your experience on our site or within the app. You can control cookie preferences at the browser or device level, though disabling cookies may impact certain features of our Services. 2. How We Use Your Information We use the information we collect for the following purposes: To Provide Services: Schedule and confirm kennel bookings, manage availability, process payments, and maintain user accounts. To Communicate With You: Send confirmations, updates about your bookings, and relevant app notifications (e.g., reminders for upcoming bookings or vaccinations). To Improve Our Services: Analyze how users interact with our app, troubleshoot technical issues, and develop new features or offerings. To Maintain Security: Detect and prevent fraudulent activity, ensure the integrity of our database, and protect users’ data. To Comply With Legal Obligations: Fulfill any applicable laws, regulations, legal processes, or enforceable governmental requests. 3. How We Share Your Information We do not sell your personal data. We may share your information in the following circumstances: With Kennels and Service Providers: We share booking details and relevant pet information with the kennel(s) you have selected. We may also engage third-party companies to help us with payment processing, data analytics, or email delivery. These providers are required to protect your personal information and use it only as directed by us. Within Our Corporate Group (if applicable): If we have subsidiaries or affiliates, your data may be shared among those entities under this Privacy Policy’s guidelines. For Legal Compliance and Protection: We may disclose your information when we believe it’s necessary to comply with a legal obligation or protect our rights, your safety, or the safety of others. Corporate Transactions: In the event of a merger, acquisition, financing, or sale of assets, user information may be transferred or disclosed as part of due diligence or the completed transaction. 4. Data Retention We store your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely dispose of it. 5. Your Rights and Choices Depending on your jurisdiction, you may have certain rights over your personal information. These can include the right to: Access and Update Your Information: You can view and update some of the personal information associated with your account by logging into your profile in the app or contacting us directly. Request Deletion: You can request that we erase certain personal data if retaining it is not required by law or legitimate business needs. Opt Out of Marketing Communications: You can unsubscribe from our marketing or promotional emails at any time by clicking on the “unsubscribe” link or by contacting us. Restrict or Object to Processing: Under certain circumstances, you can request that we limit our use and processing of your data, or object to certain processing activities. Withdraw Consent (if applicable): Where we rely on consent to process your personal information, you can withdraw your consent at any time. To exercise any of these rights, please contact us at info@woofwatch.co.uk. We will consider and act on any request in accordance with applicable data-protection laws. 6. Security Measures We employ administrative, technical, and physical safeguards designed to protect your personal information. While we strive to protect all user data, no security measures are perfect, and we cannot guarantee the absolute security of information transmitted through our Services. 7. Children’s Privacy Our Services are not directed to children under the age of 13 (or as required by local law), and we do not knowingly collect personal information from children. If you believe we have inadvertently collected such data, please contact us so we can delete it. 8. International Data Transfers If you are accessing our Services from outsidethe united kingdom, please be aware that your information may be transferred to, stored, and processed in countries other than your own, which may have different data protection rules. We take steps to ensure that appropriate safeguards are in place to protect your personal data when it is transferred across borders. 9. Third-Party Links Our Services may contain links to external websites or services that are not owned or operated by us. We are not responsible for the privacy practices of such third parties. We encourage you to review the privacy policies of any third-party services you access. 10. Changes to This Privacy Policy We may update this Privacy Policy from time to time to reflect changes in the law, our practices, or the features of our Services. When we do, we will revise the “Last Updated” date at the top of this policy. We encourage you to review this page regularly for any updates. 11. Contact Us If you have any questions, comments, or concerns about this Privacy Policy or our data practices, please contact us at: Woof Watch Ltd Email: info@woofwatch.co.uk Phone:  0131 560 6338 By using our Services, you acknowledge and agree to the terms of this Privacy Policy.